- Who is Heartland ECSI? - Student Support - ServiceNow If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. to find out. You can also chat with the Heartland ECSI customer support reps by clicking the chat icon in the bottom right corner. ET. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Please consult with your investment advisors before making any financial or investment decisions. All financial products, shopping products and services are presented without warranty. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . You can also print copies of your billing statements through your ECSI account online. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Visit Website. heartland ecsi refund strayer university. As of June 2021, it's had 101 complaints in the last three years. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? Pre-qualified offers are not binding. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Chat with Us Chat with a Live Customer Service Representative Monday - Friday, 7:30am - 8:00pm EST Saturday, 8:30am - 5:00pm EST To make a payment, you can sign in, click Payments and enter your payment information. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. Even if interest rates change, your interest rate or monthly payment will not. Additionally, a late fee on the installment due may be assessed if that payment is not remitted in a timely manner. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Disclaimer: NerdWallet strives to keep its information accurate and up to date. This method should be used only as a last resort, the federal student aid office says. MORE: Federal student loan servicers: Who are they and what do they do? Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! They should not be construed as professional advice from qualified professionals. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. Get help from Heartland ECSI Customer Service. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. ECSI tracks and collects your payments. Chat with a Live Customer Service Representative. You may also change your student loan servicer through consolidation or forgiveness. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. This might happen if a servicers contract expires and is not renewed, for example. You can always log in through an online account with ECSI to see how much of your refund you have received. Heartland ECSI Customer Service Complaints Department. ECSI is a servicer for borrowers with federal Perkins loans. Loans managed by ECSI are not eligible for the White Houses, . Instructions for enrollment will be sent to you in your first bill from ECSI. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Am I stuck with ECSI until my loans are paid off? The Education Department can transfer student loans from one servicer to another. ECSI Corporation Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. If I need to submit a Cancellation Request Form at this time, what do I do? What if my loans are transferred to ECSI? Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Default Resolution Group services only federal student loans in default. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. It manages the loans, including collecting and tracking payments, but doesnt own them. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . Interest can continue to build on your balance during deferment or forbearance periods. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . Your account may also be sent to a collection agency. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? Process deferment and forbearance requests. If I placed a 'stop payment' on my check because it was not negotiated in a timely manner, will I be subject to the return fee? However, this does not influence our evaluations. We are not affiliated with or endorsed by the U.S. Department of Education or any other government agency. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Upon completion of the transition, ECSI will immediately begin processing all outstanding payments and transactions, and soon after you will receive instructions from ECSI for accessing your account. ECSI tracks and collects your payments. Pre-qualified offers are not binding. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. Others complained about payments missing while the site was under maintenance. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. Corporate Office: 412.788.3900. Alternative loan borrowers. Youll need your account number to finish setting up your profile. For example, on a $120.00 payment, the late fee charged is $12.00. Yes. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Your credit report will also tell you whether ECSI is your student loan servicer. It manages the loans, including collecting and tracking payments, but doesnt own them. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Our partners compensate us. You can also print copies of your billing statements through your ECSI account online. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. heartland ecsi refund strayer university. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. Under direct deposit, you will be getting refunds to your banks within 2-3 days after the loan is disbursed. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. We use intelligent software that helps us maintain the integrity of reviews. Lead Writer | Student loan repayment, college alternatives. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials So how do we make money? If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Get the latest personal finance advice delivered directly to your inbox. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College You can also print copies of your billing statements through your ECSI account online. Once connected, you will be redirected to your account. Typically, a variable-rate loan has a lower introductory rate than a fixed-loan rate loan. A paper copy will also be mailed to your permanent address if you did not opt-out.'. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. The Education Department can transfer student loans from one servicer to another. Sign up to our $1,500 No-Essay Scholarship. You can also pay online on the ECSI website. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. The collected loans include the following -. is a servicer for borrowers with federal Perkins loans. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. Its most important to know your student loan repayment options so you can know the right questions to ask. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. ECSI Contact Us Mentor is not involved in the application, underwriting or credit decision for any product or service. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. ECSI tracks and collects your payments. You will be required to enter your personal information such as your name and date of birth. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. If I have loans at more than one UC campus, will I have the same student loan account number? Enter the following information which you have received from your lender. Office of the Controller - Loans Receivable - Michigan State University Fixed APR includes a 0.25% discount when you enroll in autopay. How does Mentor make money? Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). ECSI has maintained a government contract to service Perkins loans since 2013. All Rights Reserved. to find out. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. (412) 788-3900. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Youll need your account number to finish setting up your profile. This might happen if a servicers contract expires and is not renewed, for example. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Shes written two books about the Pacific Northwest. You may also. Also, 45 BBB reviews gave the servicer a one-star rating. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Their services prevent the payment of largeamounts in the long run and help save money. Scholarships, Easy The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. All rights reserved. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Register for online access to your account. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. When does the change in student loan servicers take effect? The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Tuition payment plans: 866-927-1438. There aren't any eligibility criteria for students or loan forgiveness or federal repayment programs to consolidate these non-direct loans under the federal forgiveness programs. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. Site Structure. Assitance for past tuition and fees due. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). You can make additional payments over the phone or via online chat. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. Loans managed by ECSI are not eligible for the White Houses, . All financial products, shopping products and services are presented without warranty. ECSI - Download Forms The fee will be assessed regardless of the reason why your bank did not honor your check. Please leave your information to get the best suggested colleges and free counseling. APR, or Annual Percentage Rate, is the price you pay to borrow money. in 10 seconds. Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. Email [emailprotected] or call their customer service team. Heartland ECSI manages federal Perkins student loans for the government. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments.